Privacy Policy

At Akikumo, Inc., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share information when you install or use our app on your Shopify store.

1. Information We Collect

When you install and use Akikumo, we may collect the following types of data:

• Store Information: Your store name, email address, and Shopify domain.
• Product Data: Information about products, collections, orders, and related metadata to provide merchandising insights and analytics.
• Usage Data: Information about how you use the app, such as actions taken within the app, queries run, and feature usage.
• Communication Data: Any information you provide when contacting us for support.

We do not collect or store payment information from your customers.

2. How We Use Your Information

We use the data we collect to:

• Provide and improve our services
• Generate collection and product insights
• Support custom features like Slack integration or natural language queries
• Respond to merchant support inquiries
• Monitor and improve app performance

3. Data Sharing and Third Parties

We do not sell or rent your data. We may share your information with trusted third-party services that support app functionality (e.g., cloud infrastructure, monitoring, Slack API, analytics tools), but only as needed to provide the service and under appropriate confidentiality and data protection terms. A current list of these providers is available on our Sub-processors page.

4. Data Retention and Deletion

We retain collected information only for as long as necessary to fulfill the purposes outlined in this policy. When you uninstall Akikumo from your Shopify store, Shopify notifies us of the uninstall. Upon receiving that request from Shopify, we delete the store data associated with your installation in accordance with Shopify's requirements and applicable law.

You may also request that we delete your data at any time by contacting us at support@akikumo.com.

5. Your Rights

As a Shopify merchant, you have the right to:

• Access and review the data we hold about your store
• Request deletion of your data
• Revoke app access by uninstalling Akikumo from your Shopify store, which triggers deletion of associated store data when requested by Shopify

6. Data Security

We take reasonable measures to protect your information using industry-standard security practices, including encryption and secure storage.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Akikumo
Email: support@akikumo.com